Refund & Cancellation Policy | HSRP
We are committed to providing a smooth and secure experience for users applying for High Security Registration Plate (HSRP) services online. Our team works diligently to assist with each application accurately and efficiently.
In rare cases where issues may arise, we maintain a clear and transparent refund and cancellation policy to ensure a reliable user experience.
Eligibility for Refund
You may request a refund under the following condition:
If your HSRP application is not completed or the number plate is not delivered within 28 days of successful submission, you may be eligible to apply for a refund.
Refund requests will only be considered if the HSRP application has not been fulfilled or the number plate has not been dispatched. Once the plate has been processed or dispatched, refund requests will not be accepted.
Cancellation Policy
If you notice an error in your booking details (such as registration number, vehicle type, etc.), you must:
Contact us within 4 hours of placing the order.
Reach us via WhatsApp or email with the subject line “HSRP Cancellation Request.”
After 4 hours, no cancellations will be accepted, and the booking will be processed as submitted.
How to Apply for a Refund
To apply for a refund:
Ensure that 28 days have passed since your application submission and the HSRP plate has not been delivered.
Send a refund request via email or WhatsApp, including the following details:
Application ID
Vehicle Registration Number
Proof of Payment or Receipt
Your request will be reviewed by our support team, and you will be informed accordingly.
Refund Timeline
If your request meets the eligibility criteria, your refund will be initiated within 21 business days from the date of approval.
Refunds will be processed to the original payment method used during the application.
Please allow up to 7 additional days for the amount to reflect in your bank account, depending on your payment provider.
No Refunds in the Following Cases
If your request meets the eligibility criteria, your refund will be initiated within 21 business days from the date of approval.
Refunds will not be applicable in the following cases:
Incorrect application details that are not reported within 4 hours of submission
Delays caused due to user unavailability for delivery or appointment
Duplicate applications submitted by mistake
If the HSRP plate has already been processed, dispatched, or installed
Contact Us for Support
For any questions or refund-related assistance, please reach out to our support team.
We are here to help you with all queries related to HSRP applications, refunds, and cancellations.
We aim to provide a secure and user-friendly experience for HSRP application assistance. Thank you for choosing our services.